At Fuyihui (Sheyang) Cross Border E-commerce Trading Co., Ltd, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy. Please read the following guidelines carefully.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
✅ Items must be unused, unworn, and in their original packaging.
✅ Return requests must be made within 14 days of receiving your order.
✅ The item must include all original tags, labels, and accessories.
✅ Items must not be damaged, washed, or altered.
Note: Certain items, such as undergarments, swimwear, and clearance items, cannot be returned or exchanged for hygiene reasons.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
❌ Items marked as “Final Sale” or “Clearance”
❌ Intimate apparel (lingerie, undergarments) due to hygiene reasons
❌ Customized or personalized items
❌ Items that have been worn, washed, or damaged
3. Return & Exchange Process
Step 1: Submit a Request
- Email us at fuyihuitrading@gmail.com with your order number, reason for return/exchange, and photos (if applicable).
- Our team will review your request and provide further instructions.
Step 2: Ship Your Return
- If your return is approved, you will receive a return shipping address.
- You are responsible for return shipping costs (unless the return is due to our error or a defective product).
- We recommend using a trackable shipping service to ensure safe delivery.
Step 3: Refund or Exchange Processing
- Refunds: Once we receive and inspect your returned item, we will issue a refund to your original payment method within 5-10 business days.
- Exchanges: If you are exchanging an item, we will ship the replacement once we receive your return.
4. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us at fuyihuitrading@gmail.com within 7 days of receiving your order.
- We will arrange for a replacement or issue a full refund, including return shipping costs.
5. Late or Missing Refunds
- If you haven’t received your refund yet, first check your bank account.
- Then contact your credit card provider—it may take some time for the refund to be officially posted.
- If you still have not received your refund, please contact us at fuyihuitrading@gmail.com.
6. Contact Us
For any return or exchange inquiries, please email us at fuyihuitrading@gmail.com. Our team will be happy to assist you.