At Fuyihui (Sheyang) Cross Border E-commerce Trading Co., Ltd, we are committed to ensuring that your orders are delivered efficiently and securely. Please review our shipping policy below for details on processing times, delivery methods, and other important information.
1. Order Processing Time
- Orders are processed within 1-3 business days (excluding weekends and public holidays).
- Orders placed after 2:00 PM (GMT+8) will be processed the following business day.
- Processing times may be extended during peak seasons or promotional events.
2. Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (Domestic – China) | 3-7 business days | Calculated at checkout |
| Standard Shipping (International) | 7-20 business days | Varies by destination |
| Expedited Shipping (International) | 3-10 business days | Additional fees apply |
Note: Delivery times are estimated and may be affected by customs processing, carrier delays, and other unforeseen circumstances.
3. Shipping Destinations
We currently ship to:
✅ China – All major cities and regions
✅ International Shipping – Many countries worldwide (availability varies by destination)
❌ We do not ship to P.O. boxes, APO/FPO addresses, or certain restricted regions.
4. Shipping Costs & Free Shipping
- Shipping costs are calculated based on the destination, package weight, and selected shipping method.
- Free standard shipping is available on international orders over $100.
- Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.
5. Order Tracking
- Once your order has shipped, you will receive an email confirmation with a tracking number.
- You can track your order using the provided carrier tracking link.
6. Lost, Stolen, or Delayed Shipments
- Fuyihui is not responsible for lost, stolen, or delayed shipments due to carrier issues.
- If your package is marked as delivered but has not been received, please contact the carrier before reaching out to us.
- For significant delays, contact fuyihuitrading@gmail.com, and we will assist you in resolving the issue.
7. Customs, Duties & Taxes (International Orders)
- International customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country.
- We are unable to predict these charges and recommend checking with your local customs office for more information.
8. Contact Us
For shipping-related inquiries, please contact us at fuyihuitrading@gmail.com. Our team is happy to assist you.